IKPEKA ANTHONY OGOCHUKWU

ICT Support Specialist and Computer Engineer

Umuahia, NG.

About

Highly accomplished ICT Support Specialist and Computer Engineer with over 8 years of hands-on experience supporting enterprise systems, end users, and digital operations across education and financial services. Adept at leveraging a strong background in hardware/software support, cybersecurity, and data analysis to improve operational accuracy, secure digital processes, and deliver effective technical training. A proactive professional, I am committed to adapting quickly and collaborating effectively in fast-paced, evolving technical environments to drive technological excellence.

Work

Great Minds in Tech Foundation

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Cyber Security Facilitator

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Summary

Led cybersecurity and digital literacy training programs for young people, managing digital platforms and providing technical support for a Nigerian tech institution.

Highlights

Mentored and tutored 100+ young individuals in cybersecurity, digital literacy, and professional technology skills through practical learning sessions, enhancing their technical proficiency.

Supported the successful delivery of multiple educational and community-focused technology initiatives, empowering young people with relevant digital skills.

Managed and maintained the organization's website and digital platforms, ensuring 99% functionality, accessibility, and up-to-date content.

Provided critical technical support for digital operations, troubleshooting website and platform-related issues to minimize downtime and ensure seamless user experience.

Co-planned and executed technology training programs and workshops, contributing to a 15% increase in participant engagement and skill acquisition.

Applied cybersecurity knowledge to promote safe and responsible use of digital technologies, enhancing security awareness among trainees and community members.

Grooming Centre

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ICT Staff Support / Client Relationship Officer

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Summary

Enhanced reconciliation accuracy and client retention within a financial institution by optimizing branch processes and managing client relationships.

Highlights

Improved reconciliation accuracy by 20% through synchronizing Branch Process Automation (BPA) with manual account records, reducing discrepancies.

Managed a portfolio of 500+ client accounts, strengthening retention through proactive follow-up and efficient issue resolution.

Conducted client and guarantor inspections for over 100 accounts, ensuring compliance and significantly reducing default risks.

Promoted financial products and supported onboarding processes, contributing to a 10% increase in branch-level targets.

Britarch Schools Umuahia, Abia State

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Computer Instructor

Umuahia, Abia State, Nigeria

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Summary

Delivered computer science instruction and managed lab operations, optimizing system functionality and contributing to the school's ICT environment.

Highlights

Delivered classroom instruction in Computer Science and Data Processing to 150+ students, fostering foundational technical skills and digital literacy.

Coordinated and supervised student practical sessions in the computer lab, ensuring effective learning and skill application for all students.

Performed hardware and software maintenance for 20+ computer systems, optimizing functionality and reducing downtime by 15%.

Contributed to the development and improvement of the school's ICT environment, enhancing educational technology resources for students and staff.

MOUAU ICT Resource Centre, Michael Okpara University of Agriculture, Umudike, Abia State

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Assistant Trainer

Umudike, Abia State, Nigeria

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Summary

Delivered ICT training programs and provided technical guidance to undergraduates, enhancing program visibility and enrollment.

Highlights

Delivered ICT training programs to over 200 undergraduates under the UMITT initiative, significantly enhancing their digital competencies.

Supported curriculum execution and provided technical guidance during practical sessions, ensuring high-quality learning outcomes.

Maintained training standards and prepared comprehensive resource materials, streamlining instructional delivery.

Marketed outreach activities that contributed to a 20% increase in program enrolment and overall visibility.

Education

Michael Okpara University of Agriculture, Umudike, Abia State. (MOUAU)

Umudike, Abia State, Nigeria
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B.Eng. Computer Engineering Grade: 2nd Class Honors

Ikwuano Secondary School Ariam Ikwuano, Abia State.

Ariam Ikwuano, Abia State, Nigeria
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Senior Secondary School Leaving Certificate (S.S.C.E)

Model Primary School Ariam, Ikwuano, Abia State.

Ariam Ikwuano, Abia State, Nigeria
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First School Leaving Certificate

Languages

English

Certificates

Proficiency Certificate in Management

Nigerian Institute of Management (Chartered)

Level 2 Essential Digital Skills

Computer Professionals Registration Council of Nigeria (CPN)

Cyber Security Certification

National Information Technology Development Agency

AI Career Essentials

ALX

English for IT 1&2 course

CISCO Networking Academy

Junior Cyber Security Analyst Career Path

CISCO Networking Academy

Certificate of Effective Leadership

HP Foundation

Accelerated Soft Skills Training

Jobberman

Data Science Master Class

Pantech Prolab, India

HR Management Associate

MacNel Consult, Abuja

Introduction to Graphic Design

LinkedIn Learning

The Fundamentals of Digital Marketing

Google

Skills

Technical Skills

IT Support & System Troubleshooting, Hardware & Software Maintenance, Cybersecurity (Threat Identification, Vulnerability Assessment, Risk Assessment), Data Analysis (Excel Power Query, Power BI, Tableau), Python Programming Basics, Digital Marketing, Graphic Design (CorelDraw, Photoshop, Illustrator, InDesign), CRM and Automation (Go High Level, Pipedrive, Zapier, N8N).

Soft Skills

Leadership & Team Collaboration, Communication & Client Relations, Training & Presentation Skills, Work Ethics & Time Management, Problem Solving, Attention to Detail.

Interests

Hobbies & Activities

Teaching, Reading, Learning new skills, Internet research, Cooking.

References

References

Available on request.